Salon Front Desk Training Manual 2017 A salon receptionist generally doesn't need to have a prior experience as a salon receptionist, as brief training is usually implemented. Experience with using a computer and good typing skills are important for the position.

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Salon Front Desk Training Manual 2019

Every industry, every business, and every manager has their own rules for their staff members and employees; so having a salon employee handbook in your salon business is essential.

University of Houston College of Natural Sciences and Mathematics Science & Research Building 1 3507 Cullen Blvd, Room 214 Houston, Texas NSM Dean’s Office: 713-743-2611.
Why you need this training: The front desk is the face of your business in so many ways.From greeting guests as they enter your salon to how they answer the phone, these vital employees are the first to interact with your clients and can set the tone for the guest's overall experience.
CLICK TO VIEW UPCOMING DATES FOR READY, SET, FRONT DESK. SESSION ONE–GET READY: Luxury Language, Nonverbal Communication, Mission of the Front Desk, Additional Services, 4-Step Phone Script; SESSION TWO–GET SET: Intelligent Verbiage, 4-Step Check-In, 4-Step Check-Out, 4 Step Salon Tour; BONUS: Now includes COVID-19 specific scripts and tips!
Since the front desk is equal parts customer service and sales, all guest-care systems should be spelled out in a salon training manual that includes chapters on phone scripting and how to greet the guest at check-in, conduct the salon tour, offer additional services and perform guest checkouts.

In modern education, people have been taught since kindergarten to follow a specific set of rules and socially accepted practices to keep everyone save and avoid conflict.

What You Will Learn?

In this article you will learn how to get a wonderful salon's working team. Belliata Salon Software created a free template to download and use for your hair salon.

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How can you maintain the same kind of order for all those in your salon’s working team?

It’s simple: put a set of salon policies and procedures into place.

Your goal for your salon employee handbook should be pretty straightforward – rules for hair salon employees will keep their behavior in check, manage staff expectations, and keep the salon in harmony.

It’s not easy to write a professional hair salon rules for employees.

That’s why Belliata Salon Software has a come up with a quick list of the things you need to know as a salon owner to help you write your salon employee handbook.

We’ve also attached a free salon employee handbook at the end of this page for your reference.

Quick and easy tips on making your rules effective

As the leader of the salon, you have a responsibility of keeping everything in check and making sure that the rules are enforced.

If rules are written down on paper without enforcement, it’ll be just like having no rules at all. Here are a few points to remember to help your staff understand what you expect of them:

Enforce your rules, let employees know that there will be ramifications if the rules aren’t being followed
Keep a note of who doesn’t follow rules, so you know the root cause of ant conflict and can take care of it effectively
Provide your employees with the rules, and let them sign the salon employee handbook and contract
Have a mutual understanding, of what you expect from your employees but also what they can expect from you

In short, a salon that doesn't have a salon employee handbook encourages them to make up their own rules. If each individual employee has their own definition of what should and should not be expected from each other, this will led to conflict.

Conflict in the workplace will almost always decrease productivity. This could negatively affect the working atmosphere, customer service, and incur huge financial losses to you.

Make you salon rules and stick to them.

What to include in an introduction for your salon manual

First of all, before the actual hair salon policies and procedures begin remember to welcome them to the company. Employees will be much more receptive to salon employment handbook if it starts off on a welcoming and positive note.

In case they don't know already, introduce your new staff members to the company mission and vision. You can also add a personal note when talking about the company's history and culture.

It may also be a good idea to add a disclaimer in the first part of the salon and spa employee handbook. This clause would be designed to protect you and entitle you to make any necessary changes to the salon employee policy manual down the line.

How to clearly define employee status and roles in your hair salon handbook

We understand that there are many different jobs in a beauty spa and salon business. You could have receptionists at the front desk, massage therapists who operate treatment rooms, hair stylists, nail stylists, team managers, or any other roles you may have in your business.

With so many roles, it is crucial that you clearly define the responsibilities of each of these types of jobs. For example, receptionists may have responsibilities such as appointment making, product promotion, and changing shop displays. You may also require therapists to wear different kinds of clothing to hair stylists.

In addition to job roles, employees could also be classified by job status. These could include classifications such as part time, full time, probationary, temporary, salary, or commission based employees.

It is important to clearly define the conditions that prescribe employees into which of these categories, so you can offer different compensation packages and benefits to different employees. Also note that it is possible for employees to fall into multiple categories.

Probationary periods are a useful clause to include in your salon employee handbook policies.

A probationary period allows you to test if a new hire is suitable for the job for a certain period of time without offering any benefits. You can find more information with the example of a salon employee handbook at the end of this page.

Decide what employment policies to include in the beauty salon rules and regulations

The employment policies of the salon employment handbook are designed to protect new applicants from undue prejudice.

This could include clauses that protect employees from discrimination and only hire or dismiss employees based on merit and work performance. New employees should also be given orientation on their first day of work to familiarize themselves with the workplace and their fellow members of staff.

This section of the beauty salon employee handbook would also be used to provide instructions on how to deal with work related injuries, personal work safety, and address privacy concerns.

You should assure that all their personal information is strictly confidential, but also require them to report any changes to that information in a timely manner.

Safety and security of the staff should also be of utmost important. In order to comply with local and national provisions, you should provide extensive guidelines on the standards of safety that you expect from your employees. This could include the safe operation of heat emitting or electric powered tools, all equipment must be disinfected before and after use, know the location of fire safety equipment and emergency exits, as well as a clean and clear working environment to prevent accidents.

What to include in the salon code of conduct

The code of conduct in the salon employee handbook should ideally be the most detailed part of the salon employee policies and procedures . This is the part that governs the day to day operation of your spa and salon business and keeps employee behavior in check. These general guidelines should include topics such as:

Some examples of hair salon policies for employees to include in your handbook

Attendance and absenteeism<